ANNIVERSARY:

25 YEARS

IN BUSINESS!

Do I need to and how to train my staff at my laser tag arena?

It is advised to let your staff be aware of what LaserMaxx is, what it is able to do and how to operate it. We offer to train your staff to be able to operate the LaserMaxx correctly and being able to do minor repairs themselves on-site. These trainings are free of charge. Traveling and costs of stay are not included in this offer.


Category: Other

What are the shipping costs and customs clearance, if there are any?

First and foremost: we send our systems for free to you, worldwide. Inside the EU the principle of free movement of goods apply so upon order please supply us with a valid EU VAT number. Outside the EU we ship our systems to a terminal near you where you can clear it through customs. Please get in contact with us regarding the TARIC-code customs usually classifies our products with, which will answer your initial question in full.


Category: Other

My English is not very good, but I would like to open a laser tag business, what should I do?

Our representatives are able to speak world's major languages. Just get in touch with us and we get you sorted.


Category: Other

How do you send your laser tag products to me?

We use the DAP-method inside the EU and the DAT-method outside the EU as per Incoterms 2010. Cost of shipment is included in the price already! This means that any transport costs or risks are paid for or borne by us. The only thing we ask of you is that you take care of any import documentation and related costs, if applicable, specific to your country. Shipment of product is usually done by fast shipping which means that you will receive the items as soon as possible!


Category: Other

Can we do everything via Internet so I don't have to travel?

Yes, we can do everything via Internet. From answering questions to closing a deal, so there is no need to come to the Netherlands if you don't want to! But of course you are always welcome to come over!


Category: Other

Why do you have plugins?

Because we believe that customizing a system gives an added value. You can customize virtually anything you would like in the LaserMaxx systems, in the software as operator but also in what system you want. That makes every system unique and perfectly suited for your needs and desires. Of course we can offer you help in making the right choices and of course we have a default setting but you can also choose your own product preferences and settings. You can always add plugins later if you want to!


Category: Other

How much staff do I need for my laser tag arena?

This depends on a couple of things, some guidelines are this:
1) You need approx 1 or 2 operators per 20 people playing.
2) Do you have food and beverages? You can either choose to let an operator do that, but perhaps it is a good idea to have an extra person for that, especially in weekends.


Category: Other

Do you sell second-hand laser tag equipment?

Yes, we sometimes have second-hand equipment we acquired when an arena switched to LaserMaxx. Occasionally, we even have secondhand LaserMaxx systems for sale. These are completely refurbished and serviced, including warranty. Contact us if you want to know what is in stock.


Category: Other

Exactly how durable and strong is your equipment?

Have you seen our videos in which we smack our equipment, we use a hammer on our equipment and we even drive over our equipment with a car? Exactly that strong is our equipment. Feel free to come to our headquarters at any time and use a heavy hammer on the equipment yourself!


Category: Other