How long is the delivery time?

Delivery time can take up to 6-8 weeks, depending on the size of your order. Please be advised that this is also the time you need to set-up the arena, so be sure to order early! Contact us for details!

Category: Service

How long is the warranty?

That depends on the system. It is either 12 or 24. Extensions can be arranged.

Category: Service

Do we get access to updates?

We have quite a large team of programmers, so yes, updates are fequently issued. There are various ways to obtain them, including a free way. Please contact us to learn more.

Category: Service

You offer to share know-how, what can you offer me?

We have more products in relation to laser gaming, LaserMaxx being only one of them. With the LaserMaxx we are market leader in Europe which means we have a significant amount of expertise and experience available on how to open a business, how to run a business, what marketing is most effective and more. We are willing to share this information with customers as we believe it is vital to have a healthy relationship with our customers.

Category: Service

What can I expect from LaserMaxx in the future?

One word: innovations. We constantly keep on innovating our products. About once a month an update is issued with new features. Innovations we have made during the years are for instance: Pay-Per-Play, DMX-plugin which integrates control of arena hardware for operator friendliness, happy birthday features, S.W.A.T.-light and S.W.A.T.-laser. These are just some of the innovations we have made during the years. You might enjoy our WHY page with more LaserMaxx unique features!

Category: Service

Do you have a customer portal?

Yes of course! We have an extensive serviceshop. Here you will be able to find all information regarding accessories, parts and also your most recent reviews, service tickets, work orders you name it. It is all accessible from one central spot, with an owner log-in available uniquely to all our customers.

Category: Service

How about after-sales and support. Would your helpfulness change after I order?

Not at all. We are always happy to help you with all your questions. In fact, if there is ever any emergency we have a hotline you can call 24/7. The level of service and support is chosen by yourself!

Category: Service